There are several different types of articles available through the Public Knowledge Base, as described below. For existing customers, more article types and content is available in the customer portal.
- Knowledge Base Articles: Responses to customer inquiries on how to best design or configure for a specific environment; content of these articles is not specifically tested unless noted.
- Known Issues: Issues that have been identified and will be fixed in a future release. They may also contain workarounds that can be used until a fix is released.
- System Administrator Guide Articles: Customer issues that were resolved by content from the Systems Administrators Guide for the product; content of these articles has been specifically tested.
- Tech Notes: Original method for delivering information and will be phased out. No new changes will be made to existing Tech Notes and eventually they will be removed. This content has been tested.